Terms of service

TERMS OF SERVICE

This website is operated by The Paw Haven Co. (“The Paw Haven”, “we”, “us”, “our”). 
We provide this website, our products, and our “Every Order Helps Pets & Heroes” mission 
subject to the terms and conditions set out below (“Terms of Service”, “Terms”).

By visiting our site and/or purchasing from us, you agree to be bound by these Terms,
including any additional policies referenced here or available by hyperlink.
These Terms apply to all users of the site, including visitors, customers, merchants,
and content contributors. If you do not agree with these Terms, please do not use our site
or services.

We may update these Terms from time to time by posting changes on this page.
Your continued use of the site after changes are posted means you accept those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform
that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state 
or province of residence, or you are the age of majority and have given us consent 
to allow any minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, and you must not
violate any laws in your jurisdiction (including copyright laws) while using our Service.

You must not transmit any destructive code such as worms or viruses.

Any breach of these Terms will result in an immediate termination of your access
to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your non-payment information may be transferred unencrypted over
various networks and modified to meet technical requirements. Credit card information
is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service
without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We do our best to keep information accurate and current, but we do not guarantee that all
information on this site is error-free, complete, or up to date.

Any reliance on the material on this site is at your own risk.
We may modify site content at any time without obligation to update past information.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices for our products are subject to change without notice.

We may modify or discontinue the Service (or any part of it) at any time without notice.
We are not liable to you or any third party for such modifications, price changes,
suspensions, or discontinuations.

SECTION 5 – PRODUCTS & SERVICES

Some products or services may be available exclusively online and in limited quantities.
Returns and exchanges are governed by our Refund Policy.

We try to display product colors and images as accurately as possible, but cannot guarantee
your screen’s display.

We reserve the right to:
- limit sales to any person, region, or jurisdiction;
- limit quantities of any products;
- discontinue any product at any time.

We do not guarantee that any products, services, or information will meet your expectations.

Please review our Refund Policy for more details.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person,
household, or order, including orders using the same account, payment method, or address.

If we change or cancel an order, we may attempt to contact you using the email, billing address,
or phone number provided.

You agree to provide current, complete, and accurate purchase and account information
and to promptly update it as needed.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools we do not control or monitor.

You agree that such tools are provided “as is” and “as available” without warranties.
Use of third-party tools is entirely at your own risk and discretion.

Future new features or services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Some content, products, or services may link to third-party websites.

We are not responsible for examining or evaluating third-party content and are not liable
for any harm or damages related to your use of third-party sites or services.

Please review third-party policies before engaging in any transactions with them.

SECTION 9 – USER CONTENT, COMMENTS & FEEDBACK

If you send us ideas, reviews, photos, or other content (“comments”),
you grant The Paw Haven a non-exclusive, royalty-free, worldwide right to use, reproduce,
publish, and distribute such content in any media, without obligation to compensate you.

We may monitor, edit, or remove content we deem unlawful, offensive, or in violation
of these Terms.

You agree your content will not infringe any third-party rights or contain unlawful,
abusive, or malicious material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy,
available on this site.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site that contains errors or omissions
(e.g., pricing, availability, shipping times).

We reserve the right to correct these and to change or update information
or cancel orders if any information is inaccurate, at any time and without prior notice,
including after an order is submitted.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:
for unlawful purposes; to violate regulations or laws; to infringe intellectual property;
to harass or discriminate; to submit false information; to transmit malicious code;
to collect personal data without consent; to spam or scrape; or to interfere with
security features of this or related websites.

We may terminate your use of the Service for violating any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free,
or that results obtained will be accurate or reliable.

You agree that the Service and all products are provided “as is” and “as available”
(except where expressly stated otherwise).

In no event shall The Paw Haven Co., its owners, employees, partners, or service providers
be liable for any indirect, incidental, punitive, or consequential damages arising from
your use of the Service or products, to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless The Paw Haven Co. and our affiliates, partners,
officers, employees, and service providers from any claim or demand arising from your breach
of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, that provision
shall be enforced to the fullest extent possible and the remaining provisions
will remain in full force.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by you or us.

You may stop using the site at any time. We may terminate or suspend access to the Service
at any time without notice if you fail to comply with these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our posted policies (including Privacy Policy, Refund Policy,
and Shipping Policy), constitute the entire agreement between you and us regarding the Service,
and supersede any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements are governed by the laws of the State of New Jersey,
United States, without regard to conflict of law principles.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time by posting revisions here.
Your continued use of the site after changes are posted constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be sent to:

The Paw Haven Co.  
Email: support@thepawhavenco.com